HYDERABAD: To ensure better customer interaction and feedback on services provided by it, HMWSSB has introduced SMS complaining facility and Customer Relations Management (CRM) centres in the city.
Customers can now lodge their complaints by sending a text message to 5676729 in the following format: HMW <space> customer number <space> Complaint. The complaint should not exceed 160 characters and once received by database; it is forwarded to the manager of the concerned division and also generates a unique token number which is forwarded to the customer. After the complaint is rectified, customer is notified by an SMS. The first CRM centre was inaugurated by the Minister for Backward Class Welfare, M. Mukesh Goud at Narayanguda reservoir premises here on Tuesday. Three more such centres at Kukatpally, L.B.Nagar and Adikmet will begin operations shortly, informed G. Ashok Kumar, Managing Director of HMWSSB. Complaints and queries relating to billing ambiguities, new connections, tanker booking, drainage problems, water leakages, and other water supply and sewerage related problems can be lodged personally at these centres.