RSL Voice Portal is a complete end to end service platform which allows the subscribers to enjoy voice based value added services. Voice services can be utilized as both Outdial and Indial applications.

Features  Both Inbound and Outbound  DTMF Sound Play  Advanced Call Transfer  Call Record and Voice Mail  Milestone Based Logging  DB Look up  Excel Look up  Web Look up  Ability to send SMS  Complex Business Logic Execution  Trigger based on Missed Call and SMS

•  Reduced OPEX and Overheads on manual out bound voice calls
•  Drastically improves efficiency of collection and account receivables ( by 15 - 35 % )
•  An IVR can trigger 'N' no. of calls simultaneously every minute, which will save full day efforts of Agents on just calling and scheduling appointments.
•  Optimal utilization of resources and increase staff productivity
•  Increased customer satisfaction and loyalty
•  Automation and Customized analytics. Detailed MIS
•  Overcome the limitations of other bearers of communication - e-mail and SMS
•  Huge Cost Savings to Organisation
•  Salary to agents
•  Calls made by Agents (Telephonic Charges)
•  Infrastructure Cost
•  Electricity Cost
•  Fixed Costs borne for running each branch.

Produtcs & Services

1.  SMS2Call
2.  Click2call
3.  Lead Generation (both inbound & outbound)
4.  Viral Marketing.